Returns & Refunds

Returns

Due to hygiene and product integrity, fragrances may only be returned if:

• Unopened
• Unused
• In original packaging
• Returned within 14 days of delivery

Refunds

Once the returned item is received and inspected, a refund will be issued to the original payment method.

Refund processing may take 7–14 business days depending on your bank.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Order number
• Photos of the item

Email: essenzia480@gmail.com